Hi, I'm Verena. I'm a technology coach who comes to you and teaches at your pace, using your own devices. No jargon, no rush.
Arranging help for a parent, or supporting a participant as a care partner? You're in the right place.
Whether it's a new phone, a stubborn printer or video calls with the grandkids, we go at your pace in your own home. No question is too small, and you'll never feel rushed.
What I help with →Live far away, or worn out from being the family IT department? I give your mum or dad patient one-on-one lessons and a workbook to keep, so your visits can be about catching up, not troubleshooting.
Gift a session →I help Support at Home participants build everyday digital skills. Care partners receive a session report after each visit, and every participant gets an individual invoice, so the paperwork stays simple.
Provider pricing →
For more than 8 years I've helped older Australians get comfortable with the devices they use every day. I'm known for patience, a relaxed pace and taking the time to understand what matters to you.
From Facebook and Instagram to Netflix and online grocery deliveries, my goal is to make your time online enjoyable, safe and empowering. We start with what matters most to you.
Setting up, personalising and getting the most from your smartphone or tablet, including photos, camera and video calls.
Laptops, home computers and printers. Email, files, printing and everyday troubleshooting.
Getting your TV connected and finding your way around streaming services such as Netflix.
Staying connected through Facebook, Messenger, Instagram and Google accounts, safely and confidently.
myGov, Centrelink, Service NSW, online grocery shopping and booking appointments.
Using the Newcastle Libraries app, eBooks and other online resources you already have access to.
Tell me what you'd like help with and any concerns you have. There's nothing to prepare.
We work together on your own device at home, one step at a time, with plenty of repetition until it feels natural. I leave you a workbook with step-by-step notes, so you can repeat everything we covered without me.
With your workbook by your side, you keep practising at your own pace. You're welcome to book a follow-up session whenever you'd like a refresher.
A few of the wonderful people I've had the pleasure of working with.
Swipe sideways to see more. Photos shared with each client's permission.
Working directly with me means fair pricing without the overheads of a larger company. Sessions are charged by the hour, and call-out fees depend on how far I travel from Tighes Hill.
$75 per hour
Plus a call-out fee, charged once per visit. Your first visit is a 1.5-hour onboarding session for $110.
$86 per hour
For participants of the Support at Home program. Every hour is charged at $86, plus a call-out fee once per visit. Includes a session report for each participant's care partner and an individual invoice per participant.
| Distance from Tighes Hill | Fee |
|---|---|
| 0–5 km | Free |
| 5–10 km | $25 |
| 10–15 km | $35 |
| 15–25 km | $50 |
| 25–35 km | $65 |
| 35–50 km | $95 |
| Beyond 50 km | By request |
Calculated using the quickest Google Maps route. Individual cases can be adjusted, and travel further afield is available on request. Occasionally an appointment time may need adjusting if it is far from another visit. Payment by card (+1.6% transaction fee), cash or direct debit, at the end of your visit.
To keep every visit personal, in-home sessions are arranged through referrals and a waitlist. Join the waitlist using the form, or email me to ask about availability.
Email: askvtechhelp@gmail.com
Already had a visit with me? Book your next session directly.
Book a returning sessionFor returning clients only. New clients, please join the waitlist. Bookings from new clients will be cancelled.
When you're the family's go-to tech support, visits can quietly turn into troubleshooting sessions. Somewhere between resetting passwords and explaining the same steps again, the cuppa goes cold and the catch-up never happens.
Please note: Advice in our sessions reflects my personal experience. Decisions such as changing phone providers or buying devices are your own. For specific legal, financial or technical matters, including online banking and contracts, please consult a qualified professional.
I proudly acknowledge the Traditional Owners of the land on which I live and work, the Worimi and Awabakal peoples, and pay my respects to Elders past, present and emerging.
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